Thank you for shopping at Fam & Fab.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Perfume, skincare, haircare and beauty solutions, Paldi , Ahmedabad .

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Fam & Fab, accessible from https://famandfab.in/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: info@famandfabltd.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns:
In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days
The Goods are in the original packaging
The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made.

In case of a refund to be claimed, kindly write to us on info@famandfabltd.com with the necessary images and videos related to your claim with subject line "Refund For"  Refund processing time 15 days

In case of a package being tampered / damaged / defected, kindly shoot the video & email us on info@famandfabltd.com. Also refuse to accept the package from the delivery partner on the spot.

Contact the customer care team on info@famandfabltd.com if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.

The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.

Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.

A claim of refund should be made within 24 hours of order delivery with the aforementioned details.

If accepted, your refund may take upto 15 days to be credited from the day of refund acceptance by Fam & Fab.

Fam & Fab will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.



Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

GF-1A, Krinkal Appartment, Opp. Mahalaxmi Temple, Paldi, Ahmedabad-380 007, Gujarat, India.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, we will send the refund to the gift giver.

Return Policy

• In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy.
• The customer should contact our customer care within 24-48 hours in the event they receive a damaged / broken/ leaked product
  
  Cancellation Policy

Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.

A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.

Orders cannot be cancelled once shipped from the warehouses and an amount of 75 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@famandfabltd.in